The hotel itself was absolutely stunning, and the staff were incredibly lovely. The manager at the time went above and beyond for our family everyone greeted us with kindness.
Kim
september 2024
I give this place 5 stars for conveniently being located right across the Monorail and Tokyo Disney. My wife and I visited here from the U.S. and was the hotel choice for Star Wars Celebration 2025. The room was comfy and spacious, we had a 2 queen bed room that faced the monorail. There are a variety of amenities such as the cafe where you can grab breakfast and much needed coffee in the morning, and a buffet. The buffet food is phenomenal with a variety of foods to choose from but just be aware it's a bit pricey for Tokyo. The only complaint I had was prior to the trip I confirmed via email that Sagawa transport offered luggae transportation. Unfortunately on departure day when trying to have my luggage sent to Haneda airport, they told me they dont deliver there, which is odd for a tourist stop and not offering delivery service to one of the busiest airports. JAL also offers luggage delivery at the Sheraton, but at max 33 pounds per luggage. Again, not convenient as a tourist buying items and luggage that far exceed that weight limit. Just be aware ahead of time they are not luggage delivery friendly.
David
juni 2025
The hotel is conveniently located and is directly accessible to the parks via the tram at Bayside Station. There is also a shuttle bus directly to Maihama Station directly from the hotel. Staff were lovely and the onsite amenities very convenient.
Daniella
maj 2025
We had such a great time! The food options were awesome, and we loved our room with the sea view. The breakfast buffet was huge, with a great mix of Western and Japanese food, and more. The coin-operated laundromat was also very useful. Our daughter had fun at the mini golf course, and the waterfall pond/pool was beautiful.. One of the best things about the hotel was how close it was to Disney – just a quick five-minute walk to the monorail, and they even had shuttles. The shuttle to Maihama Station was super convenient too for getting into the rest of Tokyo. And with the free luggage storage after we checked out and the airport limousine shuttle from Narita to the hotel, we were very happy and will definitely return
Avinash
juni 2025
This was a very comfortable hotel in a good location for those visiting the Disney parks. The rooms were huge by Japanese standards and well maintained and equipped. It is a two minute walk from the resort loop train and if you don’t want to do that short walk, you can take a free shuttle- useful if you have your bags with you. The food in the main restaurant is unexceptional and pretty expensive. The smaller Galleria cafe had a limited menu but was quite good and more reasonably priced. I would recommend taking the breakfast included option because we did not see anywhere nearby where you could have breakfast outside the hotel. The loop train works really well for getting to the parks.
Katrina
juni 2025
Location was great for our family of 6 to go to Disney Sea. We stayed at the Treasure Room and it fit our needs! Our daughter really loved the bunk bed. Both dinner and the breakfast buffet in the hotel was phenomenal, and the staff were professional, courteous and amazing. We couldn't get enough of the corn soup! I also really loved the kid section in the breakfast buffet where they can make their own cotton candy. I also liked the old school 8-bit NES console stations that they had set up in the lounge area for folks to play for free. The luggage service is right next to the lobby reception desk which made it super convenient for hotel to hotel transfers. They even provide complimentary shuttles to the stations making it easier for my elderly parents from having to walk too far.
Jason
maj 2025
Everything was very good ,service, maintenance,room very clean love the toilet wash , people very polite,loved the view of the rooms the other location ,loved how the bus pick you at the door and trop you to train station and bus bring you back in the door hotel door .I really recommend it .I Will go back 😁
Gabriela
mars 2025
The hotel was spacious and well-equipped, with great family-friendly facilities like a play area and pool. The room was comfortable and clean, and the location is excellent for visiting Tokyo Disney Resort. The breakfast buffet had a good variety of options. I recommend choosing the Park View room if you’re staying with a large family—it has four beds, which is very convenient. A big plus is the gift shop with Disney goodies, perfect if you want to buy a Mickey ear headband before entering the park or grab some gifts before you leave. There’s also a pharmacy on-site, which is very handy.
Afra
maj 2025
Location was great for accessing Disney, and the price was pretty good for Tokyo. Having four beds was great. Ordered room service a couple times and it was surprisingly delicious. The proximity to the Disney train is SUPER close - they have a shuttle but was honestly faster to walk (literally across the street). Hotel was nice inside, food and restaurants were convenient since there isn't anything else around there except to eat inside Disney.
Audrey
april 2025
Stayed for a few nights to take advantage of the location as we’d booked tickets to both the Disney parks. It’s a short monorail trip to both so we could enjoy the buffet brekkie before heading off (it’s like, 5mins monorail ride to the parks!). Or you can just walk. The hotel is large and presents beautifully. Due to the freezing weather we could not utilise any of the outdoor utilities like the putt putt but there’s an arcade, indoor pool and spa. So, who cares about the weather right? The room had ocean views and one morning we were surprised to see Mt Fuji on the horizon from our room! Stunning! The room itself is big (in Japan standards), for me, my wife and child and very comfortable.
Mathew
mars 2025
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